Terms & Policies

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SoccerEvolution.com :: Business Terms/Policies:

RETURN POLICY:
ALL CLOSEOUT ITEMS, TEAM / BULK / SPECIAL ORDERS and DROP SHIP ORDERS (products shipped directly from manufacturer) ARE NOT REFUNDABLE -- THESE SALES ARE FINAL.
Please be sure you are ordering the correct product/size. UNWORN/UNUSED items in new condition with all packaging intact may be returned for exchange, refund or online store credit if ALL return instructions / policies are observed. Additionally, the buyer is responsible for all return / exchange shipping charges. Please email us to receive authorization BEFORE returning merchandise -- see below.
We cannot process international orders (outside the U.S.)
As per vendor agreements with Adidas, Nike, Puma, etc., we cannot process orders with a billing or shipping address outside the United States.
FOOTWEAR THAT HAS BEEN WORN OUTSIDE MAY NOT BE RETURNED - EVEN IF CLEANED METICULOUSLY!
Please try on shoes inside (on rug, carpet or other soft/non-marking surface) until you are certain that they fit correctly.
ALL RETURNS MUST BE FIRST APPROVED VIA EMAIL WITHIN 10 days of delivery.
- We have extended our return authorization date for gift orders to January 4th, 2009 (10 days after Christmas.) This extended return authorization date will be strictly enforced so please contact us promptly via email, if exchange / return is required.
- Please email us at returns@SoccerEvolution.com to receive return authorization - PLEASE INCLUDE 12-DIGIT RECEIPT NUMBER.
- We CANNOT provide return authorization by phone - ALL CUSTOMER SERVICE IS HANDLED VIA EMAIL.
- Please label returned packages EXACTLY as instructed in our response. Due to security concerns, WE WILL REFUSE ANY RETURNED PACKAGE THAT HAS NOT RECEIVED RETURN AUTHORIZATION VIA EMAIL.
- Merchandise must be returned in the original, unused, unopened condition with all tags attached within 10 days of delivery for a refund. We reserve the right to refuse accepting merchandise, which in our sole opinion, has been used, tampered with or mishandled.
- All return shipments must arrive at our location within 14 days of return authorization. Otherwise, return authorization will be not be valid and shipment will be refused.
- Most exchanges/returns are processed within 2 - 3 business days. We will charge your account the $10.00 exchange shipping cost and you will receive the UPS tracking information via email once your exchange has shipped.
- Online purchases (orders via our web site) can only be returned / exchanged via mail -- online orders CANNOT be exchanged / returned at our retail store. Likewise, purchases from our retail store can only be returned at our retail store location.
THE CUSTOMER IS RESPONSIBLE FOR ALL RETURN/EXCHANGE SHIPPING CHARGES.
The customer is responsible for all shipping charges resulting from the purchase (i.e. - returns, exchanges, etc.) The merchandise, until returned and actually received, is at your risk from all hazards. We recommend using a reputable carrier (FedEx, UPS, US Postal Service, etc.), fully insure all returned merchandise and receive tracking information.

All shipping fees are non-refundable -- no exceptions.
If an order is returned for a refund, we will refund the full amount minus the shipping costs. This also applies to purchases originally qualifying for free shipping.
We cannot offer refunds for defective merchandise - we can only offer exchanges or online store credit.
The lengths of manufacturer's warranty vary by company - usually one season OR 20 - 25 games NOT including practices for most footwear from Adidas, Nike, Puma, etc. Please keep in mind that we do inspect ALL items for defects before shipping. Please email us BEFORE returning defective goods -- see email address above. All unauthorized deliveries will be refused. Please note that we may only offer partial credit for defective merchandise that, in our sole opinion, exhibits an excessive amount of wear.
There is no UPS pickup / delivery on weekends, holidays or business days observed by UPS for holidays.
LIABILITY
Our liability will never exceed the actual price of merchandise.

For questions or returns: returns@SoccerEvolution.com